Terms and condition

The SolutionsByMobile (hereinafter “SBM Donation Management System”) "Donate" feature is administered by B.E.S.T. Inc. (hereinafter "BI")BI has created this Terms, Conditions and Privacy Statement (this "Statement") to demonstrate our commitment to privacy and security and to let you know about the security processes and terms of use for this website. This Statement discloses the information gathering and dissemination practices we use on our website. Please read this Statement in its entirety. By using this website, you signify your agreement to this Statement, without modification.

Our Commitment to Your Privacy and Security

At BI, we understand the importance of your privacy, and we understand that transaction-related information is very sensitive. Because our website is designed to allow you to make online donations, we understand our obligation to provide you with security concerning the information you give us. We want to make your experience at SolutionsByMobile comfortable and fulfilling, so that you can make use of our information, tools and opportunities with complete confidence.

Collection and Use of Information

Through our online registration form, we will ask you for certain contact information. This data is used for internal purposes, to establish your account and to send membership information and updates to you concerning SBM Donation Management System features, services and promotional materials. No personal information about you will be disclosed to any third party without your consent or knowledge, unless legally required or in accordance with this Statement. In some cases, however, aggregated demographic and profile data is examined to assist us in developing new features for the website and assessing performance statistics.

BI may disclose the personal information we collect about you in the following manner: to our affiliates and selected vendors or business partners who perform administrative services on our behalf, for the proper management and administration of SBM Donation Management System and as may be required or permitted by law. BI will not sell your information, but may disclose information of our enrolled members in aggregate form to certain third parties. In all cases, we will disclose the information consistent with applicable laws and regulations, and we will require the recipient to protect the information and use it only for the purpose it was provided.

You have the option of allowing us to contact you with information on new services, discounts or upcoming events by requesting this service via Customer Support. This contact may take place via postal address, e-mail or telephone. Participation is up to you. If at any time you do not wish to receive such information, please contact us toll-free at (800) 409-5171 and you will be removed from all non-transaction related notification lists.

IP Addresses and Cookies

We may also collect information about your visit to our website. Such information, as well as your IP address, may be used to help diagnose problems with our server, track usage of our website functions and/or to administer and improve our website. This site may also use cookies, but you may disable the use of such cookies through your browser preferences. If you do so, you will need to re-enter any custom settings each time you use the website.


BI has security measures in place to protect the loss, misuse and alteration of the information under our control. The data you provide to us is stored in password-protected areas of BI computers, and is available only to a limited number of BI employees. We use standard encryption practices when receiving sensitive information from you over the Internet. When you enter personal information on our registration form or in other parts of the website, that information is encrypted using secure socket layer technology (SSL). (To learn more about SSL, see our “Security Statement”) Although this websites security practices are monitored, the Internet remains an imperfect, insecure environment, and BI cannot guarantee protection from intruders or hackers. You agree that your use of this website is voluntary, and you shall submit and rely on the sites information at your own risk. You acknowledge that BI is not liable regarding unauthorized access to this website by a third party. You agree that you will not use the website for any purpose that is unlawful or prohibited by this Statement. If an individual abuses his or her rights as a user of this website, evidence of such criminal acts may be disclosed to appropriate law enforcement officers.

Security Statement

When you use the SBM Donation Management System “Donate” feature, you can be assured that all of your personal and financial information is completely secure and private. To keep your entire information safe, we use Secure Socket Layer (SSL) encryption to protect your information and keep it confidential as it is transmitted over the Internet. SSL encryption works with nearly all Internet browsers now in use. To take advantage of our heightened security, you must be using an SSL-capable browser.


Transmissions between your computer and our servers are protected with 128-bit SSL encryption, the industry standard. However, if your browser cannot support 128-bit encryption, our servers instead will use 40-bit encryption. We recommend that all of our customers upgrade their browsers to provide 128-bit encryption. Contact the manufacturer of your browser software if you are not sure what level of security it provides.

In addition, you can take the following steps to improve security:

  • Dont share your username or password with anyone.
  • Change your password often.
  • Remember to sign off from SBM Donation Management System when you have completed any particular session.
  • End your browser session before you leave your mobile device.

If you have questions regarding our security policies and or any other concerns, please call us toll-free at (800) 409-5171.

Password Usage

Please note that your use of the website is password protected to prevent access by other users. However, it is your responsibility to keep your password confidential and not share it with anyone. You may not attempt to log in to this website with a username or password other than your own.

Childrens Guidelines

In general, the SBM Donation Management System website is intended for use by adults only. BI does not knowingly collect personal information through its website from any person under the age of 13. We are committed to protecting the privacy of children, and this website is not designed or intended for children under the age of 13. Authorized users are responsible for the use of this website by their dependents.

Notification of Changes to Website

This Statement may be modified from time to time. If BI makes changes to this Statement, we will post a prominent notice on our website notifying users of the change. In addition, the revised statement will also be posted, and any such changes will be effective immediately upon posting.


All material available on this website is the copyrighted work of SBM Donation Management System unless otherwise indicated. All rights are reserved and no material on this site may be reproduced, modified, distributed, published, reposted or transferred in any form, in any means, except with the prior written permission of SBM Donation Management System.


BI does not warrant or guarantee that the website will be made available uninterrupted or error free, or that all defects will be corrected. In no event shall BI or its affiliates assume any liability to you for any damages, losses or causes of action of any kind that you may incur as a result of accessing the website.

Limitation of Liability



If you have made an error in making your donation or change your mind about contributing, we will honor your request for a refund made within 15 days of your donation.

To request a refund, call or email us.

Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Recurring Donation Change or Stop Policy

To change or stop your monthly recurring giving, please use our Online / Mobile website giving solution or contact us via our email or by phone.

Recurring Donation Refund Policy

Donors have the option to give recurring donations. We will be able to refund the previous months donations only. See Donation Refund Policy above.

Overpayment or Error Refund Policy

Where an error has been made by us or a banking facility which results in an overpayment being made, we may, in consultation with the donor refund by either a credit of the overpayment to the donor, or alternatively by check for the full amount of the overpayment. Checks will be sent within 30 days to the donor’s on file address.

Contacting SolutionsByMobile

If you have any questions or comments about this Statement, you may contact: SBM Donation Management System, toll-free (800) 409-5171, or support@solutionsbymobile.com.